1. Returns Eligibility: We want you to be completely satisfied with your purchase from our fitness center. If for any reason you are not entirely happy with your order, you may initiate a return within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as received.
- The item must be in its original packaging with all tags and labels intact.
- Proof of purchase or order confirmation must be provided.
2. Non-Returnable Items: Certain items are not eligible for return due to hygiene and safety reasons. These include but are not limited to:
- Personal use items such as yoga mats, resistance bands, and gloves.
- Any item that has been used, damaged, or altered by the customer.
3. Return Process: To initiate a return, please follow these steps:
- Contact our customer support within the specified return period and provide your order details and reason for the return.
- Our customer support team will guide you through the return process and provide you with a return shipping address if applicable.
- Carefully package the item to ensure it is protected during transit and ship it back to us (if required) using a trackable shipping method.
4. Return Shipping Costs: If the return is due to a defect or an error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or non-defective reasons, the customer will be responsible for the return shipping expenses.
5. Refund Process: Once your return is received and inspected, we will notify you of the status of your refund. If the return is approved, a refund will be processed to the original payment method within [number of days, e.g., 5-7 business days].
6. Partial Refunds: In some cases, partial refunds may be granted if the returned item shows signs of use, damage, or missing parts. The partial refund amount will be determined based on the item’s condition and the extent of any damage.
7. Refunds on Sale or Promotional Items: Refunds on sale or promotional items will be issued based on the actual amount paid at the time of purchase and not on the original listed price.
8. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will provide assistance and arrange for a replacement or refund, as appropriate.
9. Exchanges: At this time, we do not offer direct exchanges. If you need a different item, color, or size, please follow the return process, and then place a new order for the desired item.