1. Shipping Zones and Delivery Areas: We currently ship our fitness accessories products to addresses within the United States only. We regretfully cannot offer international shipping at this time.
2. Processing Time: Orders are typically processed within 1-2 business days after receiving payment. Please note that during busy periods or holidays, processing times may be slightly extended.
3. Shipping Methods: We utilize reputable shipping carriers to ensure timely and secure delivery of your orders. we may also offer expedited shipping options for your convenience. The available shipping methods will be displayed during the checkout process.
4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as your shipping location. The total shipping cost will be displayed during the checkout process before you confirm your order.
5. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing the tracking number. You can use this tracking number to monitor the status and location of your package.
6. Estimated Delivery Time: The estimated delivery time will depend on your shipping address and the shipping method you choose during checkout. Typically, standard shipping may take 3-7 business days for delivery, while expedited shipping may take 1-3 business days.
7. Delayed or Lost Shipments: In the rare event that a shipment is delayed or lost in transit, we will work closely with the shipping carrier to resolve the issue promptly. If a package is marked as delivered but not received, please contact our customer support, and we will initiate an investigation.
8. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues. We are not responsible for packages delivered to incorrect addresses provided by the customer.
9. Package Inspection and Acceptance: Upon receiving your package, we recommend inspecting the contents immediately for any damages or discrepancies. If you notice any issues, please contact our customer support within 48 hours of delivery to report the problem.
10. Returns Due to Non-Delivery: If a package is returned to us due to multiple failed delivery attempts or an incorrect address provided by the customer, we will contact you to arrange reshipment at an additional shipping cost. If you choose not to have the package reshipped, a refund for the order, excluding the original shipping charges, will be processed.
11. Shipping Promotions: Occasionally, we may offer free shipping promotions on qualifying orders. These promotions will be subject to specific terms and conditions, which will be clearly communicated during the promotion period.